D1 | Vacation Home Cleaning Procedure – Clean360

Welcome onboard to D1 Management.

This article provides:

1. An overview of our process regarding our system where multiple sets of linens and towels are available for each property.

2. A checklist to ensure our vacation homes are impeccably clean and fully operational before the guests arrive.

Following these process and checklist guarantees a sucessfull cleaning wich, in consequence, provides a pleasant and hassle-free stay for our guests, maintaining our high standards and excellent reviews on Airbnb.

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Vacation Home Linens & Towels System

D1 MANAGEMENT SCHEDULED ME A PROPERTY. HOW SHOULD I PREPARE MYSELF?

Overview of the Process

Preparation: You must pick up the required Linen Sets from the office before your scheduled cleaning day. Each set is weighed to ensure we know exactly what is being sent to the homes and also for charging purposes.
Replacement: Upon arrival at the property, you replace dirty linens with clean ones as same as for towels. Linens on unused beds are not replaced, ensuring efficient use of resources.
Laundry & Dry: You do as much laundry and drying as possible at the property, managing dirty linens and towels. Damaged items are set aside for post-cleaning handling and should be reported to the property manager.
Post-Cleaning: After cleaning is completed, or the next day, you must return the Linen Sets to the office. You must report any items that need replacement and ensure that dirty linens have been laundered at the property. If you don't have time to do laundry on-site (e.g., in a back-to-back booking situation), you can use the office laundry facility or another chosen location (see our article on this https://d1vacation.zendesk.com/hc/en-ca/articles/24967597363223-Linens-Towels-How-to-operate-the-laundry-in-the-office.) Once the Linen Sets are received at the office, they are weighed again.
Damage Reporting: If any linens are damaged due to guest misuse, the cost will be charged to the guest after verification by the property manager so it is very important for you to report it to the property manager.
Quality Assurance: Don't forget that you are responsible for ensuring all beds are made to a high standard with clean, wrinkle-free linens and also that the correct number of towels are there.

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Vacation Home Cleaning: D1 Expectations

Guideline for the Cleaning Team (what deliveries are expected)

1. General Cleaning:

Vacuum Cleaner/Dust: Ensure all floors are vacuumed. Dust all surfaces including furniture, doors, windows, and light fixtures.
Windows/Openings: Clean windows and check for any damage. Ensure all openings are clean and operational.
Cabinets: Dust and wipe down all cabinets inside and out.

2. Bathrooms:

Toilets: Clean and sanitize thoroughly. Ensure they are in working order.
Sink/Shower/Bathtub: Clean and sanitize all sinks, showers, and bathtubs. Remove any hair or debris.
Mirror: Clean and polish to remove any streaks or spots.

3. Kitchen:

Dishes/Kitchen Utensils: Wash and dry all dishes and utensils. Ensure they are stored properly.
Counters and Kitchen Equipment: Clean and sanitize all surfaces, including counters, stove, and other kitchen equipment.
Appliances: Check and clean appliances such as the refrigerator, microwave, and oven. Ensure they are functioning correctly.
Trash: Empty all trash bins and replace liners.

4. Outdoor Areas:

Patio Furniture and Floors: Clean and sanitize all outdoor furniture. Sweep and mop the patio floors.
BBQ: Clean the BBQ grill and surrounding area.

5. Pool Area:

Check the pool for cleanliness. Ensure pool cleaning equipment is in good working order and the water is at the appropriate level and properly treated.

6. Games Room (If Applicable):

Dust and Floors: Clean and dust all surfaces and floors.
Gaming Equipment and TV Controls: Check all gaming equipment and ensure TV controls are working.

7. Electronics:

TV/Fan Controls: Test all TV and fan controls. If they are not working, identify the problem (battery or cover). Note the type and number of batteries needed.

8. Towels and Bedding:

Towels: Change all towels, including bath, hand, face, and pool towels. Ensure they are washed, dried, and folded. Provide two of each towels per guest (Bath and Hand).
Bedding: Make all beds with clean bedding. Change bedding if necessary.
Stained Linens: Check for any stained bed linen or towels. Report any stains found.
Bedding and Towels Inventory: Note any stained items, including type (Twin, Full, Queen, King) and specifics (Duvet, Fitted, Flat, Pillowcases, Mattress Cover) as well as towels (Bath, Hand, Pool). Record the quantity of each for us to replace in our Kit of Linens.

Every cleaner must take a linen set in the office the day before cleaning that contains all sheets and towels from that particular property and return it after cleaning with the same number, otherwise they have to report the problem.

9. HVAC Systems:

Air Conditioning/Heating: Test the air conditioning and heating systems. If they are not working, identify the issue and report it.

10. Damage Check:

Broken or Damaged Items: Conduct a thorough check for any broken or damaged items in the house. Report any findings and specify what is damaged.

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Vacation Home Cleaning & Inspection Checklist

At D1, we believe it's crucial not only to clean but also to ensure everything is accounted for and in working order. This is important for two main reasons:

Accountability: The inspection list helps us track all items and their condition, so we can quickly spot and address any missing or damaged items.
Consistency: Using the inspection list ensures every property meets our high standards every time, building trust with our guests and encouraging them to return.

Your attention to detail and commitment to this process are what set us apart.

AS A CLEANER, WHAT SHOULD I REPORT IN MY PICTURES AND VIDEOS?

The basic procedure is to report the cleaning at the end of the day bysending pictures that allow someone who is not at the house to check if all tasks are completed. Photos must be taken using this app:

https://apps.apple.com/ca/app/timestamp-camera-enterprise/id1297201432

Here is D1 Management's detailed checklist to ensure all areas are covered and documented:

Basic Check:

Overall View of Each Room:
- Living room (photo)
- Kitchen (photo)
- Bedrooms (photo)
- Bathrooms (photo)
- Backyard (photo)
- Game room (photo)

AS A CLEANER, WHAT MUST I PAY ATTENTION TO IN EACH ROOM?

Living/Bedroom/Backyard/Game Room

Furniture:
- Sofas and chairs (photo)
- Coffee and side tables (photo)
- Lamps and decorative items (photo)

Electronics:
- TVs (photo of all of them on) with the remote that matches
- Lamps (photo of all the lights on)
- Other Remote controls such as vents (photo/video of them on)
- When it is the case: Gaming consoles (photo of them on)

Kitchen

Major Appliances (Ensure appliances are working with videos):
- Refrigerator (inside & outside) (photo)
- Oven and stovetop (photo)
- Microwave (inside & outside) (photo)
- Dishwasher (inside & outside) (photo)

Small Appliances: (Ensure with video they all work)
- Toaster, coffee maker, blender, ice maker and any other item from the property(photo)

Cabinets & Drawers: (Photos that allow checking the quantity in the property)
- Dishes, glasses, utensils, cookware, among others

Bedrooms

Bed Setup:
- Mattress, pillows, blankets, bed linens (photo on how it is set)
Closets:
- Hangers, extra blankets, and pillows (photo)
Furniture:
- Nightstands and dressers (photo)

Bathrooms/Laundry:

Towels:
- Regular & Hand Towel: we must have two towels (R and H) for each guest
- Bath Mat: we must have two for each bath
- Pool Towel: we must have one pool towel for each guest

Property Specific Towel Requirements

3141 - 06 guests/2 baths | 12 towels (R, H)/4 bath mats + 06 pool towels

2783 - 15 guests/5 baths | 30 towels (R, H)/10 bath mats + 15 pool towels

2884 - 26 guests/5 baths | 52 towels (R, H)/10 bath mats + 26 pool towels

9290 - 22 guests/5 baths | 44 towels (R, H)/10 bath mats + 22 pool towels

9342 - 16 guests/5 baths | 32 towels (R, H)/10 bath mats + 16 pool towels

+ Photos that shows the exact number in each bedroom/bathroom

+ You should place one towel per guest in each bedroom/bathroom and the extra ones in the laundry with the pool towels. Make sure you take pictures of them so we can verify how many we left to the guests.

Fixtures:
- Sink, toilet, shower/bathtub (photo)

Outdoor Areas:

Furniture:
- Patio furniture (photo)
Grill/BBQ:
- Clean and functional (photo)
Pool Area:
- Pool and surrounding area (photo): photo of pool level

Miscellaneous:

Entry and Exit Points:
- Front and back doors (photo)
Utility Areas:
- Air conditioning units, thermostats (photo)

Notes:

Document any pre-existing damage or wear and tear with photos and/or videos using the App.
Report any missing or damaged items immediately.

By following this checklist, our cleaning team ensures that every property is pristine and ready for our guests' arrival.

What really matters for us is their attention to detail and commitment to excellence that are what make our vacation homes stand out.