Frequently Asked Questions (FAQ)

Clean360 — Frequently Asked Questions

General Questions

What does Clean360 clean?
Everything. Houses, offices, carpets, windows, shoes, rugs, mattresses, chandeliers, patios, driveways, construction sites, restaurants, Airbnbs — if it can be cleaned, Clean360 handles it. Our name means every angle, every surface, 360 degrees of clean.

Do you serve both residential and commercial clients?
Yes. Clean360 provides the full range of cleaning services for homes, apartments, offices, retail spaces, restaurants, warehouses, medical facilities, schools, churches, and more.

Are you licensed and insured?
Yes. Clean360 is fully licensed and insured, and all team members are background-checked.

Do I need to provide cleaning supplies or equipment?
No. Our teams bring all supplies and professional-grade equipment needed for your service. If you have product preferences or sensitivities, let us know and we'll accommodate.

Booking & Scheduling

How do I book a cleaning?
Call us at +1 (689) 302-3449 or submit a request through our website. We'll provide a quote and schedule your service.

Do you offer same-day service?
Yes, subject to availability. Call us directly for the fastest response on same-day requests.

Can I set up recurring service?
Absolutely. We offer weekly, biweekly, monthly, and custom frequency plans for both residential and commercial clients.

What is your cancellation policy?
Cancellations with more than 24 hours' notice incur no fee. Late cancellations (under 24 hours) may incur a fee. See our full Rescheduling & Cancellation Policy article for details.

Pricing & Payments

How much does cleaning cost?
Pricing varies based on service type, property size, condition, and frequency. We provide free, no-obligation estimates. Contact us for a personalized quote.

Do you charge by the hour or by the job?
Most services are quoted as a flat rate based on the scope of work, so you know exactly what to expect. Some specialty services may be priced differently — we always discuss pricing clearly before work begins.

What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex, Discover), digital payments (Zelle, Venmo), ACH transfers, checks, and cash.

Is there a satisfaction guarantee?
Yes. If you're not happy with any aspect of your cleaning, contact us within 24 hours and we'll re-clean the area at no additional charge.

Service Details

Will I have the same cleaning team each time?
Yes. For recurring clients, we assign consistent teams who learn your home or office and your specific preferences.

Do you offer eco-friendly cleaning?
Yes. We offer green cleaning options using plant-based, non-toxic products for all our services. Just request it when booking.

How long does a cleaning take?
Duration depends on the service type, property size, and condition. A standard house cleaning for a 2-3 bedroom home typically takes 2-3 hours. Deep cleans and specialty services may take longer. We'll provide a time estimate with your quote.

Do I need to be home during the cleaning?
No. Many clients provide a key, access code, or lockbox code so our team can clean while you're away. We respect your privacy and security at all times.

Do you clean on weekends and holidays?
We offer flexible scheduling including weekends. Holiday availability varies — contact us to discuss your needs.

Safety & Trust

Are your cleaners background-checked?
Yes. Every Clean360 team member undergoes a comprehensive background check before being assigned to any client property.

What if something is damaged during cleaning?
We carry full insurance coverage. In the rare event of accidental damage, our team will document the issue on-site and our management team will work with you promptly to resolve it.

Do you bring your own supplies?
Yes. We provide all cleaning products and equipment. If you prefer specific products or have sensitivities, let us know.

Still Have Questions?

We're here to help. Call +1 (689) 302-3449 or reach out through our website. The Clean360 team is happy to answer any questions about our services, pricing, or process.